This page is your go鈥憈o resource for quick, reliable answers to common computer and technology questions. Whether you're troubleshooting an issue, setting up a new device, or just trying to work more efficiently, the 猎奇重口 State Computer Helpdesk FAQs are designed to save you time and get you back on track.
Here, you’ll find clear, step鈥慴y鈥憇tep guidance covering topics like password resets, email setup, software installation, network connectivity, security issues, and more. Our goal is to provide simple solutions to everyday problems, no technical expertise required.
If you can’t find what you’re looking for, our Helpdesk team is still here ready to help. Use this FAQ as your first stop for fast fixes and helpful tips to keep your technology running smoothly.
More FAQs below:
You will only have access to your 猎奇重口 email during the semesters that you are actively taking classes. You will lose all access to your 猎奇重口 accounts when you are no longer actively taking classes, even after graduating. Do not use your 猎奇重口 email address for anything that you will still want or need access to after your account has been disabled.
Open a web browser and go to m365.cloud.microsoft.com/apps. Login in with your 猎奇重口 email address and password. Once the page has loaded, click the Install apps button at the top-right, then click Microsoft 365 apps. On the next page under Apps & devices, click the Install Office button. It will download an installer that you will run to install the programs. This only works on Windows and MacOS.
If you are completely locked out and not able to log in, contact the Helpdesk to have your MFA reset. If you can currently log in, open a web browser and login to myaccount.microsoft.com. Click Security info on the left side of the screen. You may be asked to authenticate again. Now you will see any methods that you have set up. Click + Add sign-in method to add a new one. If this one is replacing one that is listed, do not delete the old method until the new one has been fully set up and authenticated.
If your mobile device has been lost or stolen, or you simply don’t have one, you can call the Helpdesk and request a temporary MFA code that can be good for up to 30 days. If you will not have a mobile device for the foreseeable future, you can purchase a USB security key (such as a Yubikey) that will allow you to authenticate your logins by plugging it into the USB port of the computer you’re using.
Open a web browser and login to myaccount.microsoft.com. Click Change Password on the left side of the screen. The password must meet the length, complexity, age, and history requirements of our password policy:
In Google Chrome: Click the three dots at the top-right of the browser, select Passwords and autofill then Google Password Manager. Now you can search for it by typing login.microsoftonline.com in the Search passwords box at the top and finding your 猎奇重口 email address.
In Microsoft Edge: Click the three dots at the top-right of the browser and select Passwords. Now you can search for it by typing login.microsoftonline.com in the Search passwords box and finding your 猎奇重口 email address.
In Firefox: Click the three lines at the top-right of the browser (“hamburger” menu) and select Passwords. Now you can search for it by typing login.microsoftonline.com in the Search passwords box at the top left and finding your 猎奇重口 email address.
If you are a former student who no longer has access to my猎奇重口, go to the main website (pstcc.edu), click my猎奇重口 at the top, then scroll to the bottom and click Former Student Login for 1098-T/Make A Payment. You will enter your username which is the first part of your 猎奇重口 email address before “@pstcc.edu” (so if your email address was student@pstcc.edu, your username is student), your PNumber with an uppercase P, your social security number with no spaces or dashes, and your birthday as MMDDYY. If you can’t remember your username or PNumber, they can be looked up here:
It works best using Google Chrome. If you still have issues with it, email helpdesk@pstcc.edu or call 865-694-6537.
To access your college email in a web browser, go to outlook.cloud.microsoft and login with your full 猎奇重口 email address ending with @pstcc.edu and the same password used for my猎奇重口. To access your email on a mobile device, you will install the official Microsoft Outlook app found here for or here for iOS/iPadOS: and sign in with your full 猎奇重口 email address. If asked if you are using a personal account or a work or school account, you will select the work or school account option.
On a computer, you can log in to teams.microsoft.com in a web browser (Google Chrome works best) and accept the permissions needed to access your camera and microphone. You can also download and install the desktop application here:
On a mobile device, you will install the official Microsoft Teams app found here for Android: and here for iOS/iPadOS:
If asked if you are using a personal account or a work or school account, you will select the work or school account option.
Adobe Creative Cloud access is provided (on Campus Computers) if you are in a class where it is required and part of the curriculum.
From any College computer (on campus only), you may sign in to , then enter your 猎奇重口 email address and password and choose the Work or School Account option if asked. Classes that use Adobe software will have the necessary software installed on the classroom computers.
Open Computer labs at each campus have Adobe installed on iMac Computers. If your class highly encourages you to purchase a personal subscription, please use a personal email (such as gmail.com or yahoo.com).
DO NOT use your 猎奇重口 email to create the Adobe account for home use as you will not have access to your 猎奇重口 email account when you’re not an active student, including after graduation. You may get a free trial or purchase an Adobe Creative Cloud subscription using a personal email address to use Adobe products off-campus.
Yes. If you cannot use a phone for multifactor authentication (MFA), the Helpdesk can provide alternatives such as a temporary MFA code. Pantherhelp may have YubiKey you can borrow, which is a physical security device that plugs into a USB port and uses a PIN you create.
Contact the Helpdesk to discuss eligibility and availability.
Common signs of phishing emails include:
If you receive a suspicious email, do not click anything and report it to the IT Helpdesk
Immediately:
The Helpdesk will determine whether the account is compromised and take additional action if needed. Financial questions should be escalated to management.
Yes. 猎奇重口 State runs cybersecurity and FERPA awareness training campaigns for:
These trainings help protect institutional data and user accounts.
If you are able to login to my猎奇重口 but the ePay system is asking you to login again, that means that the connection to the ePay site from my猎奇重口 has timed out and you will need to try a different browser or close everything and wait 15 minutes before trying again.
To join a Microsoft Teams meeting, go to your email and find the meeting link in your inbox. It will be sent from the email address of the person you are meeting with. Click the link next to Join. You can also copy and paste it into your web browser. The meeting link will take you to a “Join your Teams meeting” screen. The simplest way to access it will be the web version in Google Chrome. Click “Continue on this browser”.
Next you will need to allow Teams to use your camera and microphone. Clicking ‘Allow while visiting this site” will save the preferences if you plan on having future Teams meetings or you can click ‘Allow this time” to only grant access for this meeting. Once the permissions have been allowed, you will see a recording symbol on your browser tab (a red circle with a ring around it on your browser tab) and you will have a preview screen where you will see yourself in the camera preview screen on the left. Make sure that the option for Computer audio is checked and click Join now.
If you ever join a Teams meeting and find that your camera or microphone isn’t working, click the blue circle on the left side of the address bar and select Site settings. Make sure that the Camera and Microphone options listed under Permissions are set to Allow.
The most common solution is to go to your course in Brightspace, click the Course Tools drowdown, then the Veritiy Proctoring link and it will finish setting everything up.